Shipping policy

Shipping Policy

At Nurelle, we work to process and ship your order as quickly as possible.

Order Processing

All orders are processed and shipped within 1–2 business days after your order is placed.

Business days are Monday through Friday, excluding holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Shipping & Delivery

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Delivery times vary depending on your location and the shipping carrier. Shipping transit times are separate from our 1–2 business day order processing time.

Shipping Delays

While we do our best to ensure timely delivery, occasional delays may occur due to weather, carrier delays, holidays, or other circumstances outside of our control.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at support@nurelle.com. We cannot guarantee that changes can be made once an order has been processed or shipped.

Lost or Damaged Packages

If your package arrives damaged, is missing items, or you experience an issue with your shipment, please contact us at support@nurelle.com with your order number and details of the issue.

Our team will review your request and assist you with the next steps.

Questions

For any questions regarding your order or shipping, please contact us at support@nurelle.com.