Refund policy

Return & Refund Policy

We want you to love your Nurelle products. If you need to return an order, please review the policy below.

Return Eligibility

You may request a return within 30 days of delivery if:

  • The product is sealed and unused.

  • The product is in its original packaging.

  • The return request is submitted within 30 days of delivery.

Products that have been opened or used are not eligible for return.

How to Start a Return

To request a return, email support@nurelle.com and include:

  • Your order number

  • The product(s) you would like to return

  • Photos showing that the product is sealed and unused

Our support team will provide instructions for returning your order.

Please do not send products back without first contacting our support team.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Partial Returns

If your order contains multiple products, you may return individual eligible items. Each returned product must remain sealed, unused, and in its original packaging.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact support@nurelle.com with your order number and photos of the issue.

Our team will review the request and arrange a replacement or refund when applicable.

Questions

For any questions regarding returns or refunds, please contact us at support@nurelle.com.